REFUNDS &
EXCHANGES

If you are not happy with the product 
you can return it. 

During 30 days following the delivery of your order, you may request the exchange or refund of items, which you must return to us in perfect condition. 
 You can of course try on the clothes and handle it as you would when trying on clothes in a fitting room.

Returns will only be accepted if labels and original packaging are fully intact. 
 Shipping costs will not be refunded. 
All exchanges are subject to availability. 


 What are the refund options? 
 - Refund to the original payment method 
 - Refund to store credit 

How do I Return & Exchange Items?

  • - Visit our returns center 
     - Enter your order number and email address to start. 
     - Follow the instructions and select the items you want to return. 
     - Once your request is approved, you will get a confirmation email with shipping guidelines. 

     What items are returnable? 
     - Within 30 days from the date of purchase 
     - In unused and resellable condition 
     - In the original packaging with all the tags intact 

     What items are non-refundable? 
     The following items cannot be returned: 
     - Gift cards 
     - Clearance items 

     The item I received is damaged! 
     - If the purchased product is faulty, reach out to us within 7 days of the delivered date. 

     Can the items be exchanged? 
     - We allow the exchange of purchased items for selectable variants. 
    - Once the exchange request is approved after having received the return parcel, the replaced item will be shipped to you. 

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How soon will I get my refund?
 
 Once your returned item is received and inspected, you will be notified via an email. 
 You will also be informed about the approval or rejection of your refund request. 
 When approved and us having received the returned parcel, the request will be processed within 5 - 7 working days after inspection and approval.

Testemonials

What do customers say about us
Don't want to wear anything else!
Looking for sustainable and most ecological, yet comfortable underwear, I came across Woron. The soft-bras are just super soft, comfortable and keeps everything in place. It's true, when you put it on, you don't want to take it off anymore!
Katrijn Track
Lovely soft products
Lovely soft products. The size recommendation were spot on. Love love love your products. I've been a fan for years now.
Annemieke Van Der Meer
Really comfortable every day essentials
I first bought the brand after seeing my favourite actress vouch for its sustainability. Since pandemic, I've worn the soft bra more and more and enjoyed how soft and comfy it is. So this time I've purchased a batch to make sure I have spare at all times!! xxx
Dewi Nawasari
Beautiful products!
Beautiful products, soft quality fabrics. Love the complementary washbag and the card that you can moist and will grow flowers. Customer service response by email was also good and fast.
Rebecca Hoest
It's not my first order...
It's not my first order and certainly won't be my last. It's not just the beautiful fabric, or even just the great cut and fit, it's also the superb customer service. Thank you Woron :D
Susie Senecal
Great service and quick answers to my…
Great service and quick answers to my questions by email. Delivery was very fast.
Marieke Van Bakel
I love my new soft bra from Woron
I love my new soft bra from Woron! Apart from that: Very fast delivery and superb customer service.
Annette
The best bra EVER!
I am very happy with my purchase. I have worn WORON bras for 2 years. I do not want to wear anything else. The material is great quality and the style helps me feel confident. Moreover, it is very comfortable.
Barbora Patkova
Great experience!
sy delivery and I am so happy for your undies, both shape, quality and appearance. Thanks🌺🌸
M. Palmer