Refunds & Exchanges
If you are not happy with the product, you can return it!
During 30 days following the day of delivery of your order, you may request the exchange or refund of items, which you must return to us in the same condition as you received them in.
You can of course try on the clothes and handle it as you would when trying on clothes in a fitting room.
Returns will only be accepted if labels and original packaging are fully intact.
Shipping costs will not be refunded.
All exchanges are subject to availability.
What are the refund options?
- Refund to the original payment method
- Refund to store credit
How do I ship back the items?
The items should be shipped back to our warehouse in Denmark on your expense
(if you are a customer located in Denmark, we can offer you to purchase a return label from us at the cost of 35DKK).
If you exchange items, the parcel shipped to you with the new item will be shipped on our expense.
For instructions on how to ship the returned products, refer to the email received after placing the return request via: returns center.
We do not accept parcel shop deliveries. All returns & exchanges must be sent directly to the mentioned address.
How do I reach you if I have any questions?
If you have any questions about returning goods please email us at firstname.lastname@example.org or give us a call: 0045-42 72 99 29
How do I Return & Exchange Items?
- Visit our returns center
- Enter your order number and email address to start.
- Follow the instructions and select the items you want to return.
- Once your request is approved, you will get a confirmation email with shipping guidelines.
What items are returnable?
- Within 30 days from the date of delivery of your purchase
- In unused and re-sellable condition
- In the original packaging with all the tags intact
What items are non-refundable?
- Gift cards
The item I received is damaged!
- If the purchased product is faulty, reach out to us within 7 days of the delivered date.
Can the items be exchanged?
- We allow the exchange of purchased items for selectable variants.
- Once the exchange request is approved after having received the return parcel, the replaced item will be shipped to you on our expense.
How Soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email.
You will also be informed about the status of your refund request.
When approved and us having received the returned parcel, the request will be processed
within 5 - 7 working days after approval.